Your privacy is important to us. This policy explains how SenseCall AI collects, uses, and protects your personal information and voice data.
Welcome to SenseCall AI. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI-powered voice calling services, website, and related applications.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.
This policy applies to all users of SenseCall AI services, including visitors to our website, registered users, and enterprise customers.
We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us. This may include your name, email address, phone number, billing information, and company details.
When you use our AI voice services, we may collect and process voice recordings, call transcripts, and related metadata to provide and improve our services. Voice data is processed in accordance with our AI training and service delivery requirements.
We automatically collect certain technical information when you use our services, including IP addresses, browser type, device information, usage patterns, and log data to ensure service functionality and security.
We collect information about your interactions with our platform, including call logs, conversation metadata, and service usage statistics to improve our AI algorithms and user experience.
We use your information to provide, maintain, and improve our AI voice calling services, process transactions, and deliver customer support.
Voice data and interaction patterns may be used to train and improve our AI models, enhance voice recognition accuracy, and develop new features. All AI training is conducted with appropriate privacy safeguards.
We may use your contact information to send you service updates, security alerts, technical notices, and promotional communications (which you can opt out of at any time).
We analyze usage patterns and service performance to understand user behavior, improve our services, and conduct research and development activities.
We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support, under strict confidentiality agreements.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate notice provided to users.
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, users, or the public from harm or illegal activities.
We may share your information in other circumstances with your explicit consent or at your direction.
We implement industry-standard security measures including encryption, secure data transmission, access controls, and regular security audits to protect your personal information and voice data.
All sensitive data, including voice recordings and personal information, is encrypted both in transit and at rest using advanced encryption standards.
We maintain strict access controls and authentication measures to ensure only authorized personnel can access your data, and only when necessary for service provision.
We have established procedures for detecting, responding to, and recovering from security incidents, including prompt notification of affected users when required.
You have the right to access, review, and obtain a copy of your personal information we hold, in a structured, commonly used format.
You can update, correct, or modify your personal information through your account settings or by contacting us directly.
You may request deletion of your personal information, subject to certain exceptions for legal compliance, security, and service provision requirements.
You can opt out of promotional communications, certain data processing activities, and request restrictions on how we use your information.
We use essential cookies necessary for our website and services to function properly, including authentication, security, and service delivery.
We use analytics cookies to understand how users interact with our services, which helps us improve user experience and service performance.
You can control cookie preferences through your browser settings, though disabling certain cookies may affect service functionality.
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Voice recordings and related data are retained according to our service requirements and your account settings, typically for the duration of your active subscription plus a reasonable period thereafter.
When data is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable legal requirements.
SenseCall AI operates globally and may transfer your personal information to countries other than your own. We ensure that all international data transfers comply with applicable data protection laws and implement appropriate safeguards.
When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms to protect your information.
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
If we become aware that we have collected personal information from children under 13 without verification of parental consent, we will take steps to remove that information from our servers.
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Address: SenseCall AI Privacy Team
Response Time: We aim to respond to all privacy inquiries within 30 days
For urgent privacy concerns or data breach notifications, please mark your communication as "URGENT - Privacy Matter" in the subject line.